Vodafone VIP FAQs

Got a question about Vodafone VIP? See if it’s answered below in our FAQs. If it’s not you can contact us

  • What is Vodafone VIP?Vodafone VIP is our way of saying thank you to our customers. Join in, and you’ll get access to some of the best events in Britain and fantastic offers in fashion, festivals and Formula1™.

    Whether you’re a pay as you go, pay monthly, business or corporate customer, Vodafone VIP has something for you.

     

  • How does Vodafone VIP work?To take advantage of everything Vodafone VIP has to offer, you just need to register your details with us. If you’ve already registered for My account, you can use your existing My account username and password to log in to Vodafone VIP. You'll then be able to visit the Vodafone VIP pages at vodafone.co.uk/vip where you can get access to some of Britain’s best events and take advantage of a great range of offers.

     

  • How do I opt out of VIP?You can opt out of receiving Vodafone VIP communications by changing your preferences in the section ‘Manage your communications’ at vodafone.co.uk/vip.

     

  • Can I take part in Vodafone VIP if I’m opted into Vodafone Freebee Rewardz or any other loyalty scheme?Yes, you can. Vodafone Freebee Rewardz is a scheme for pay as you go customers. Loyalty schemes like Vodafone Freebee Rewardz run separately to Vodafone VIP, so you can opt into both and enjoy the benefits.

     

  • What are the Terms and Conditions for joining?
    See the Vodafone VIP terms and conditions.These can also be found at the bottom of each page at vodafone.co.uk/vip. When you join you’ll be asked to accept these terms and conditions. You’ll also be asked to accept the individual event terms and conditions when you enter a competition.

     

  • Will it cost me anything to join?
    No, it’s completely free of charge.

     

  • If I’ve opted out of receiving marketing material, will I receive any marketing or competition information from Vodafone VIP?In this case, you’ll only receive the Vodafone VIP communications that you’ve requested. You can change what updates you’d like to receive and how you receive them by changing your preferences in the section ‘Manage your communications’ at vodafone.co.uk/vip.

     

  • Is there any other way to opt into VIP, other than online?No – at present you can only opt into Vodafone VIP online.

    If you've already registered for My account, you can use your existing username and password to log in to Vodafone VIP.

     

  • What do I do if I want to change my alerts?

    There’s a section on the site where you can change what eNewsletter updates you’d like to receive.

     

  • I’d rather my employees didn’t register for Vodafone VIP? What can I do?Vodafone VIP requires employees to confirm they have their employers’ consent before they register. If you are sure you don’t want your employees to join in, please let them know.

     

  • What do you do with my information?Your details are completely safe with us – see our Privacy Policy. They will be only be used to contact you if you win something, or, if you are opted in, to send you marketing information via email or text.

     

  • Can I join in if I am not a Vodafone UK customer?You can only register for Vodafone VIP with a Vodafone UK number – such as a mobile phone number or the number that comes with data SIMs for tablets and internet dongles

     

  • Who is eligible for Vodafone VIP?All Vodafone customers are eligible to take part in Vodafone VIP. So, if you are a pay as you go, pay monthly, business, mobile broadband or tablet customer, you can enjoy everything Vodafone VIP has to offer.

     

  • What do I do if I have a problem?If you have a problem registering with Vodafone VIP, please take a look at the registration FAQs. If you have a problem with claiming a prize please email vodafone-vip@fuseint.com.

    If you have not received tickets, you will need to contact the Vodafone partner. Details of who the partner is can be found in the individual terms and conditions of the offer.  For any other problems, please take a look at our other FAQs to see if they can help.

     

  • If I’ve opted out of receiving marketing material, will I receive any marketing or competition information from Vodafone VIP?In this case, you’ll only receive the Vodafone VIP communications that you’ve requested. You can change what updates you’d like to receive and how you receive them by changing your preferences in the section ‘Manage your communications’ at vodafone.co.uk/vip.

     

  • What do I do if I want to change my preferences?There’s a section on the site called Manage my preferences where you can change what eNewsletter updates you’d like to receive.

     

  • How do I register with Vodafone VIP?
    Start by giving us a few details on the Vodafone VIP registration page (registering for Vodafone VIP will mean you’re also automatically registered for My account – you’ll use the same login details for both). If you are a pay monthly customer, you don’t have to give us your account number, but if you do, you’ll also have access to My account features like itemised billing information.

    For business customers, please see our Support section for further details on registering for VIP if you're not the business account administrator.   

    If you're a data SIM customer with an internet dongle or a tablet, please take a look at our Support section for more details about registering for Vodafone VIP.

    If you’ve already registered for My account, you can use your login details for that to access Vodafone VIP.

    Log in to Vodafone VIP >

     

  • Is it a good idea to register for Vodafone VIP?
    Yes. Only Vodafone customers can register exclusively for Vodafone VIP - giving them the chance to win prizes and get access to some of Britain’s top events - as well as keeping them up to date with all our latest offers. All we need is your Vodafone number plus a few simple details about you.

     

  • Why can't I register for Vodafone VIP?If you're sure the details you've entered are correct, there may be a temporary technical  problem. Please try again later.

    Still having problems registering?

     

  • Forgotten your Vodafone VIP / My account login details? 
    No problem – just click ‘Re-send my username and password’ and we’ll email you a reminder of your details.

    Re-send my username and password >

     

  • By registering for Vodafone VIP, am I also registering for My accountYes. When you register for Vodafone VIP, you’re automatically also registered for My account. And if you’re a pay monthly customer, registering switches off your paper billing – so you’ll no longer get bills through the post. However, you can still see your itemised bills at any time online using My account.

    For business customers, please see our Support section for further details on registering for Vodafone VIP and My account if you're not the business account administrator.

    Don’t want to switch off your paper bills?

    That’s fine. Just click 'I’d like to continue receiving paper bills' and we’ll keep on sending them to you by post as normal. This will cost you £1.54 a month, which we'll add to your pay monthly bill.

    I’d like to continue receiving paper bills >

     

  • Are the competitions valid to customers outside the UK?You can only register for Vodafone VIP and enter competitions if you have a Vodafone UK mobile phone number.

     

  • How old do I have to be to take part in competitions?You’ll need to be at least sixteen to enter most competitions, but please check the individual terms and conditions carefully before entering.

    If you’re entering a competition to win tickets to an event please check the individual terms and conditions carefully for any age restrictions before entering.

     

  • I’ve registered for My account and Vodafone VIP but I can’t enter a competition. Why is this?If you’re a pay as you go customer, it may be because your SIM card has been suspended. If you’re a pay monthly customer, check if you’ve paid your last bill or if there are any issues with your account – as this could block your access to Vodafone VIP. For more information on your account, please call us on 191 from your Vodafone mobile. 

     

  • How long is each Vodafone VIP competition open for?Each competition is different, and will clearly state when the opening date and closing date are. To find out when winners will be notified, please see individual competition terms and conditions.

     

  • Is there a limit to the number of competitions I can enter?No, you can enter as many competitions as you like. But you can only submit one entry for each competition.  

     

  • How will I know if I’ve won a prize?You’ll receive a text to say you’ve won. The next time you log in to Vodafone VIP you’ll also get a congratulatory message on your screen. You’ll need to log in to accept your prize within the time stated in the text message we sent you. You’ll then get an email with more information about your prize.

     

  • If I win a competition, can I choose when I attend?No, you'll only be able to attend on the date specified in the individual terms and conditions. Also, you can’t exchange your prize for a cash alternative, or transfer it to anyone else.

    Please check the individual terms and conditions carefully before entering.

     

  • If I win tickets to an event can I take my partner or family with me?You’ll usually win a pair of tickets, so you can choose who you’d like to take with you – they don’t need to be a Vodafone customer as well.

    But do remember to check the individual terms and conditions for details of how many tickets you’ll win, as well as any age restrictions.

     

  • Who sends me my prize?The method of delivery may vary, so check the details on the email you get once you’ve accepted your prize. 

     

  • The prize I’ve won has mobile tickets. What’s a mobile ticket?A mobile ticket is a new way for people to access events. You’ll receive a text with a barcode for you to download to your phone. Please note that mobile tickets can’t be forwarded. 

    Some phones are not compatible with mobile tickets – but you still need to bring your mobile with the text on it when you attend the event. We’ll check the text and confirm that you’re the winner.

     

  • I’ve won a prize but haven’t received it. What should I do?We’ll have sent you an email once you accepted your prize on vodafone.co.uk/vip – so check your email again for details. If you still have a query, please email us.

     

  • How do you select winners?Winners are chosen at random from everyone who enters each competition.

     

  • Who do I contact about a prize I won through Vodafone VIP?If you’ve any questions about a competition you’ve won, please email us.

     

  • What are presale tickets?We’re giving our customers the chance to buy tickets to some of Britain’s best events up to 48 hours before they go on general sale. Ticket details are different for each event, so you’ll need to check the information on vodafone.co.uk/vip

     

  • How will I know which events have a presale?You can do this by regularly checking vodafone.co.uk/vip. Alternatively, you can manage your communications at vodafone.co.uk/vip and ask to be sent email and text updates on exciting events we’re offering presale to.

     

  • When will presale tickets be available?Presale tickets arenormally available for 48 hours before they go on general sale. Log in tovodafone.co.uk/vip for details.  Presaletickets will be available to buy for a set period or until they’re sold out. 

     

  • How do I buy presale tickets?To buy presale tickets, you'll need a unique code. When you click continue either:

    1. You'll be directed straight to the ticket vendor's webpage and your code will automatically be applied at checkout.

    2. If a code appears on the Vodafone VIP website you'll need to copy the code or write it down. You'll then be guided through to the ticket vendor's webpage where you'll be prompted to enter the code during your transaction. But remember - the code is case sensitive. For more information on how each partner uses the code, please see the individual terms and conditions.

     

  • How many advanced tickets can I buy?Each event has a different limit on the number of tickets you can buy. This will be shown on the page where you go to buy them and in the presale terms and conditions.

     

  • Can I use my code more than once?Yes, you can use your code more than once to buy up to the maximum number of tickets allowed for the event.

     

  • Who am I buying the tickets from?Your presale code is issued by Vodafone VIP, but the ticket sale goes through the event ticketing agent. Here’s a list of the ticketing agents and the events they sell tickets for:

    • Vodafone London Fashion Weekend – See Tickets
    • The Reading Festival - See Tickets 
    • The Leeds Festival – See Tickets 
    • Hard Rock Calling – Ticketmaster
    • Wireless – Ticketmaster
    • Isle of Wight Festival – Ticket Zone 
    • GlobalGathering – See Tickets 
    • Download Festival – Ticketmaster
    • Latitude Festival – See Tickets 
    • T in the Park – Ticketmaster 
    • The Big Chill – See Tickets

     

  • Can I buy wheelchair presale tickets?Wheelchair arrangements differ according to each event, so check the individual event website or contact the ticket agent for details. 

     

  • Who do I contact with questions about presale tickets I have bought?Your presale code is issued by Vodafone VIP but the ticket sale goes through the event ticketing agent. You will need to contact them directly about any ticket enquires.

    • Vodafone London Fashion Weekend – See Tickets
    • The Reading Festival - See Tickets 
    • The Leeds Festival – See Tickets 
    • Hard Rock Calling – Ticketmaster
    • Wireless – Ticketmaster
    • Isle of Wight Festival – Ticket Zone 
    • GlobalGathering – See Tickets 
    • Download Festival – Ticketmaster
    • Latitude Festival – See Tickets 
    • T in the Park – Ticketmaster 
    • The Big Chill – See Tickets


     

  • I’ve logged into Vodafone VIP, but the website is very slow or isn’t working, what should I do?This is likely to be due to high demand, so please keep trying. Unfortunately, it’s not possible to buy tickets over the phone.

     

  • Tickets are not available, what should I do?There are usually a limited number of presale tickets and they're sold on a first-come, first-served basis – so tickets may have sold out. Once tickets go on general sale you‘ll also be able to buy them through the Vodafone VIP website or directly with the ticket vendor.

     

  • I bought presale tickets but I have not received confirmation. Who do I contact?First, check your junk mail folder as the email confirmation might have gone there. If you still haven’t received the email, contact the ticket agent.  You will see which agent is selling the tickets when you go through to their website, or you can check the terms and conditions on the ticket presale page on the Vodafone VIP site.

     

  • My code isn’t working, what should I do?
    If you have entered the code manually into the ticket vendor's website, make sure you have entered exactly as you see it on screen. This is because the code is case sensitive.  To make sure you enter it correctly, try copying and pasting it. If the code is being automatically passed to the ticket vendor's site, there may be a problem with their website.  Please contact them directly:

    •Vodafone London Fashion Weekend – See Tickets
    •The Reading Festival - See Tickets 
    •The Leeds Festival – See Tickets 
    •Hard Rock Calling – Ticketmaster
    •Wireless – Ticketmaster
    •Isle of Wight Festival – Ticket Zone 
    •GlobalGathering – See Tickets 
    •Download Festival – Ticketmaster
    •Latitude Festival – See Tickets 
    •T in the Park – Ticketmaster 
    •The Big Chill – See Tickets

     

  • What are vouchers and codes?Vodafone VIP has partnered with a range of companies to offer Vodafone customers exclusive discounts and offers. These offers can be redeemed using printable vouchers, text and email codes, or automatic online codes. Details of how to redeem these vouchers and codes will be available on each individual offer page on the Vodafone VIP website. Please see our other FAQs if you have any specific questions.

     

  • When can I use my voucher or code?You can use it within the set period of time stated on each offer. Please see the terms and conditions for each individual offer for more details.

     

  • How do I use my voucher or text and email code?If you have a printed voucher, an email or a text containing a code, take your voucher or phone along to our partner's store or venue and present it to redeem the offer.

     

  • Where can I use my voucher or code?You can redeem your voucher or code at any store or venue that's participating. For further details please see the terms and conditions for each individual offer.

     

  • Why can't I see the voucher I'm going to print?
    The voucher doesn't display on screen. Once you click 'Print voucher' you'll see the standard print dialogue box. You can print the voucher directly from there.

     

  • Can I use my voucher or code more than once?This will depend on the individual terms and conditions of the offer. Please check on the offer details page.

     

  • Can my friends use my voucher or code?No, the voucher or code is unique to you. If your friends are Vodafone customers, they can visit Vodafone VIP to receive their own unique voucher or code.

     

  • What do I do if my voucher won't print?
    If your voucher doesn't print, you can try again from the Vodafone VIP offer page.  If it still doesn't work, please check that your printer is set up properly.

     

  • Can I use my voucher or code with any other offers that are being run by the partner?Please see individual offer terms and conditions for details about the restrictions on using your code or voucher with other offers.

     

  • Can I forward my text or email code?No. Your code is unique and can only be used by you. If your friends are on Vodafone and want to take advantage of the offer, they can visit Vodafone VIP to receive their own code.

     

  • Can I get more than one code?No. Once you've requested your code, you won't be able to request any more. If you don't receive your code within one hour by email or text, please call customer services on 191.

     

  • How soon will I receive my code?You should receive your text within 10 minutes, and your email within around 30 minutes. Sometimes it may take a little longer if there's a high demand.

     

  • What do I do if I don't receive my email and text code?It could take up to 30 minutes to receive your code.  If your email doesn't arrive, check your junk mail folder.   If you don't receive your code within one hour by email or text, please call customer services on 191.

     

  • What do I do if my voucher or code isn't accepted?You will need to contact our partner directly if your code is not accepted by them.  Check the terms and conditions of the offer to find out what the partner's contact details are.

     

  • How do I get my text code if I have an internet dongle or tablet?If you have an internet dongle, you'll need to be connected to receive your text. To read it, just go to Vodafone SMS in the dashboard.

    Some tablets are unable to receive texts. But don't worry if yours can't as we'll also send an email with your code in it.

     

  • How does the online code work?There are two ways an online code works, depending on the offer partner. When you click continue either:

    1. You'll be directed straight to the partner's page and and your discount or offer will automatically be applied at checkout.

    2. If a code appears on the Vodafone VIP website you'll need to copy the code or write it down. You'll then be guided through to the partner's webpage where you'll be prompted to enter the code during your transaction. But remember - the code is case sensitive.

    For more information on how each partner uses the code, please see the individual terms and conditions.

     

  • How can I be sure I'm going to get my VIP offer?You should see the discount or offer being applied at checkout. Further details for each offer can be found in the individual terms and conditions.

     

  • I can't get a code?Some offers have a limited number of codes available. If this is the case, then you will be told on the Vodafone VIP website when you click Continue.

     

  • My online code isn't working - what do I do?You will need to contact our partner directly if your code is not working on their website.    Check the terms and conditions of the offer to find out what the partner's contact details are.

     

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